Shipping Return

Transportation
1. All product showen in our websit requires no transportation charge.(No matter how many products you have bought, we only charge you USD 24.99 for each transaction.)
2. After confirmation of your order, you will receive an E-mail from us, in which tracking information will be included for you to inquire your order.
3. We will send the goods within 48 hours after receiving your payment. The inquire number will be also provided in E-mail.
4. Generally, the goods will be received within 5-12 days. You can also select other methods to receive the goods within 3-5 days. But you have to bear more charges.
We cover the transportation in every part of the world, including US, England, Austria, Canada, France, Germany, New Zealand, Singapore, Spain, Italy, Swiss, Sweden, Denmark, Norway, Japan and Korea.
Feedback
1. We hereby promise to replace the goods with workmanship defect or being defective in the course of transportation. You have to pay the charges arising from refund if it is not quality problem.
2. Please enclose the information to indicate your desired size or type if you want to replace the goods.
3. Upon clarifying the responsibility, we will refund you within 24 hours after receiving your refunding requirement.
4. We have the right to reject any goods that do not conform to refund terms.
Customer info Safe:
We are committed to protecting your privacy. We will only use information given at the time of ordering or when making an enquiry by whatever means is collected lawfully and in accordance with the Data Protection Act 1998. It is collected by coolugg personnel and all transactions that you initiate with bootpumpsshoes.com on this web site are confidential. Your name will not be added to any mailing list and we never transfer this information to a third party, without the customer's consent.
Where to track order?
You can track your shipmeng on the way here link:
1)EMS:http://www.ems.com.cn/english-main.jsp
2)DHL:http://www.cn.dhl.com/en.html